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Your Data, in Plain Words

Open an account from Dhaka or anywhere else and we ask for the bare minimum: your name, mobile number and the wallet you'll use — bKash, Nagad or Rocket.

Sign-up detailsWallet recordsCookie choicesData requests
tk688l Your Data, in Plain Words
YOUR CONTROLS

Cookies, Retention and Login Safety

Two things decide how long we keep anything: the law where you live, and whether the record is still needed to run your account. Payment references stay while the wallet is open, because a disputed bKash or Nagad transfer can surface months later. Cookies are separate — clearing them logs you out and changes nothing else. The rest of this area is yours to set, from your password to the number your OTP lands on.

What We Actually Hold

Your name, mobile number, date of birth, nominated wallet and transaction references. That is the whole list. We do not buy contact lists or pull data from other companies to build a profile on you.

Cookies On Your Phone

A session cookie keeps you signed in between page loads. A preference cookie remembers your last screen. Clear both in your browser settings any time — the only result is that you sign in again.

Keeping Your Login Yours

Your password is yours alone. We never ask for your wallet PIN or an SMS code you received. If a message arrives that you did not trigger, change the password and tell us the same day.

How Long We Keep Records

Transaction references stay while your account wallet is open and come out after closure, unless local rules require longer. Ask for a copy, a correction or a deletion through the two channels above.

ASKING US DIRECTLY

Reaching Us About Your Data

A privacy question should reach a person, not a queue that loops. Log in and open the chat inside your account wallet — put "data request" in the first line and it goes to the team that handles those. Email works too, sent from the address on your profile so we can match it. Anything unrelated to your data moves through the normal support chat.

Chat Inside Your Account Sign in, open the support chat from your account wallet and type "data request" in the first line. That routes straight to the team handling privacy questions rather than general play queries.
Privacy Mailbox Write to privacy@tk688l from the email or mobile number already on your account. It lets us match the request to the right profile without asking you for extra documents first.
Account Data Request Ask for a copy, a correction or a deletion in the same message. Tell us which account and what you want changed. We reply once we've confirmed the request came from you.

Privacy Questions We Hear Often

Most privacy questions are short and specific, so the answers sit in one place. If yours isn't here, use the chat inside your account rather than a public forum — your data can only be discussed privately, one account at a time. Have your mobile number ready before you start. Raising a concern never affects your access to the site.

Your name, mobile number, date of birth and the wallet you nominate — bKash, Nagad or Rocket. After that we log your deposits, withdrawals and the pages you open so the account wallet stays accurate.

No. The PIN stays inside your wallet app and never reaches us. We only see the transaction reference and the amount, which is what lets us match a deposit to your account.

Yes. Message us from the account you want it for and we'll send everything we hold on you in a readable file. We may ask a question or two first to confirm it's you.

Open the support chat and tell us what's wrong. A name change may need a document; a new mobile number runs the OTP step again, because your number is how you sign in.

The rules that apply where you are. Access depends on your local law and eligible regions, so what we can hold differs from one country to the next. Ask us about your own case.

Write to privacy@tk688l with your account number and what you noticed. It goes to the team that handles data questions, and a person replies rather than an automated bounce.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.